Here at TWE we know that it’s the thinkers, the makers and the doers that have the most extraordinary impact. Treasury Wine Estates is a globally recognised producer of leading wine brands including Penfolds, Wolf Blass and Lindemans. Our portfolio of products are acclaimed for their consistency in quality, delivered by an outstanding team of diverse professionals.
A newly created position is currently available for a Global IT Applications Support Analyst to join our growing IT Customer & Distribution team. This role will be the primary escalation and resolve for operational systems issues within the 'Sales Order to Distribution' process areas.
Key responsibilities include:
- Primary IT contact and resolver where required, for software application issues including JD Edwards ERP system, pricing and trade promotion systems, demand planning systems, SalesForce and other custom built applications
- Accountability for the managing bug fixes, upgrades, and minor initiatives to keep the environments and toolsets current
- Improve the effectiveness and efficiency of systems within the 'Sales Order to Distribution' process areas
You will bring experience in IT application support work, including troubleshooting and data analysis, business systems analysis and understanding of project management principles and practices. You will also have an ability to deal efficiently with escalations, adapt to multiple demands, and have a successful track record in delivering resolutions to be successful in this role.
You will thrive in a busy environment and be able to manage competing priorities and stakeholders at all levels. You will have excellent problem solving skills and a proven track record in dedicated Level 2 and 3 application support.
We are seeking someone with a continuous improvement mindset and who brings initiative and excellent communication skills. Experience in JDE will be highly regarded as well as any exposure to common processes in the FMCG space including Demand Planning, Pricing, Promotional Planning and Management, Sales Order Management, Warehousing and Fulfilment.
Our ambition is to be the world's most celebrated wine company, apply now to join us on our journey!