Treasury Wine Estates is a globally recognised producer of leading wine brands including Penfolds, Wolf Blass, Wynns and Lindemans. Our portfolio of products are acclaimed for their consistency in quality, delivered by an outstanding team of diverse professionals.
We currently have an opportunity for an experienced and self-motivated Consumer Relations Team Leader to join our inbound-call team.
Reporting to the Direct to Consumer Operations Manager the key responsibilities for this role include:
- Monitoring and prioritising the team's workload
- Coaching and developing team members through call supervision, informal and formal training
- Developing and continuously improving systems and processes
- Supporting ad hoc sales campaigns and events
We are seeking someone with a commercial focus, who works well under pressure, thrives on providing exceptional customer service and can motivate a team to excel in this area. Ideally you will have experience in a similar role and will be seeking a new challenge to drive a committed and vibrant team forward. We want you to bring your fresh ideas, ability to lead and decision making skills to the table. This is your chance to take ownership of a team and work in a highly collaborative environment.
It's an exciting time to be a part of TWE so apply today and see how far you can take this team!